TECNICA USA WARRANTY POLICY

Tecnica USA warranty covers all manufactured defects in materials and workmanship for two years from date of purchase when bought from an Authorized Retail Dealer. The product will be repaired or replaced if approved by the Tecnica USA warranty service technicians.

WHAT IS NOT COVERED

  • Damage caused by misuse, neglect or normal wear and tear – including torn plastic due to incorrect overlap or over-buckling of your boots
  • Damage caused by improper storage, oxidized or rusted hardware.
  • Damage resulting from solvents, cleaners and/or polishes
  • Improper fitting or sizing of products
  • Boot damage resulting from improper shell fitting or shell stretching methods (heating the plastic)
  • Damage as a result of improperly installed boot lift kits.
  • Any type of impact damage resulting in damage to the boot.

 

WHAT TO DO
Return your product to the Tecnica USA retailer it was originally purchased from if possible. Also bring a proof of purchase showing you are the original purchaser of the product. The retailer along with Tecnica USA will determine if the product is eligible for warranty. If so they will then obtain a return authorization number from Tecnica USA

SHIPPING & TURNAROUND
The purchaser is solely responsible for the cost incurred to return the product to Tecnica USA. All product returned by Fed-ex, UPS overnight, 2 day or 3 day will be returned the same way. Estimated warranty turnaround time is 2-4 business days on replacements and 5 business days on repairs.

Tecnica USA will first try to repair the product and will only replace it if it cannot be repaired. It will be replaced with an equal valued product to be determined by Tecnica USA. If that product or equal is not available we will upgrade where applicable.

ALL PRODUCTS RETURNED TO TECNICA USA REQUIRE A RETURN AUTHORIZATION NUMBER. FAILURE TO DO SO WILL RESULT IN REFUSAL OF THE PACKAGE.

Please read our WARRANTY FAQ's below before contacting us as your question could be answered there!

Thank you for purchasing a Tecnica product.
Tecnica USA